Help and Support

Orders

  • Q :
    How do I place an order?
    R :

    When you have found the triplette set of 3 boules, the pétanque accessory or the item of clothing that you want, follow the 3 steps described below to place your order.

     

    1/Your shopping basket

    Read the product data sheet of the required article in our on-line shop and add it to your shopping basket by clicking on the button "Add to shopping basket".

     

    You can use your shopping basket page:

     

    • - to check your products, to change them or to delete them. (NB: Any set of personalised boules is added to your shopping basket singly [by the unit], and you cannot modify the quantity).
    • - to obtain an estimate of your delivery costs.
    • - to know the net total amount to be paid for your articles.

     

    You must then connect to your account, or create a “new account” if you are a new customer.

     

    2/Your invoicing address & your delivery address

    You can choose an invoicing address in your address book or else enter a new address.

     

    You can choose to have your article(s) delivered to this address by checking the box "Deliver to this address", or you can choose a delivery address that is different from the invoicing address (for example, if the order is a gift or if you prefer to be delivered to your work-place) by checking the box "Deliver to a different address".

     

    You then choose your means of delivery:

    • - Chronopost for express delivery.
    • - Chrono Relais for express delivery to a Chrono Relais point [service available in Metropolitan France only].
    • - Colissimo Suivi for normal delivery times.

     

    3/Your payment

    Choose your means of payment: either bank card or PayPal.


    We accept the following bank cards:

    • - Carte Bleue
    • - Visa
    • - MasterCard
    • - American Express

     

    You can give your bank card No. on boutique.obut.fr without any danger. No customer’s bank card No. is ever kept by Obut.


    Your confidential information is encrypted before being sent, directly on the Ogone payment platform, which has PCI-DSS certification, the strictest security standards in the payment industry.


    Once your payment is validated, Ogone sends you an acknowledgment of receipt of your transaction.
    You then check your order and accept Obut’s General Terms & Conditions of Sale.

     

  • Q :
    In what way am I informed by Obut of tracking of my order?
    R :

    Once your order is paid and accepted on the Ogone secure payment system, or PayPal:

     

    • - You will receive by e-mail confirmation of payment from the Ogone secure payment system.
      This confirmation will give details of your order (date, No., description, total of order, etc.).

     

    • - Your order is entered in your account with the status "Being processed", and you will then receive an e-mail message confirming the order from Obut - The official shop.
    •   This confirmation will give the name(s)/description(s) of the ordered product(s), the price(s), the means of payment, and the delivery costs and details.

     

    • - When your order is in the carrier’s truck, your order’s shipping date is sent to you by e-mail.
      This e-mail message shows the carrier’s reference No. for your package, with a link to its website.
      At any time, you can use this link to keep track of delivery of your order.
      Your order changes from the status "Being processed" to the status "Completed".

     

    The invoice corresponding to the dispatch is then available on the website, in your personal "My account" space.

  • Q :
    I haven’t received any confirmation of my order: what should I do?
    R :

    Unless there is some very unusual anomaly or fault, if you have not received a confirmation of your order, it is because there is a mistake in the e-mail address shown on your order form.

    Also check that our two e-mails have not been sent directly into a "junk" or "spam" mail-box of your e-mail management system.

     

    If there is a mistake in your e-mail address, you cannot have access to your “My account” space. The only option for you is to send us an e-mail message.

  • Q :
    Can I change my order, once it has been paid for?
    R :

    Once your order has been validated, it is instantly recorded automatically in our information system and also prepared inside the factory.


    Therefore your information cannot be changed, such as name/description of the chosen article, diameter, weight, engraving, invoicing address, delivery address, etc.

  • Q :
    Can I cancel my order, once it has been paid for?
    R :

    Your order instantly recorded automatically in our information system and also prepared inside the factory.

     

    For any product that is personalised or made-to-measure (boules personalised by engraving, special production, large diameter, etc.) you do not have a period for retraction (or cooling-off period), and you are permanently bound by the terms and conditions specified in your order. Therefore you cannot cancel your order.

     

    For any standard product that does not require special production or personalised markings, you have a period for retraction (or cooling-off period) of 7 days from reception of your package. Therefore you can cancel your order.

    Returns can only be accepted for products that are complete, in their original condition (boules, accessories, guarantee card, packaging, etc.), with a copy of the purchase invoice.
    Articles that are returned incomplete, damaged or soiled shall not be accepted.

     

    In this case, La Boule Obut undertakes to refund you within 15 days after we receive the products.

    The costs of sending back and returning the product(s) are to be paid by you; only the price of the product and the initial delivery costs shall be refunded.

  • Q :
    My order appears in my account with the status "Completed", but I haven’t received it yet. Why?
    R :

    • Your order changes from the status "Being processed" to the status "Completed" when it is in the carrier’s truck.

     

    • Your order’s shipping date is sent to you by e-mail.
    This e-mail message shows the carrier’s reference No. for your package, with a link to its website.
    At any time, you can use this link to keep track of delivery of your order.

     

    • Your day of reception depends on your choice of your carrier at the beginning.

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