Help and Support

Payment

  • Q :
    Is my online payment secure?
    R :

    To ensure the security of transactions, boutique.obut.fr  uses the Ogone secure payment platform.

     

    Ogone is an international Internet payment operator, with connections to banks throughout the world and to more than 25,000 e-merchants and online shops in 35 countries, which manages a very large number of international and local means of payment.

     

    At the beginning of your transaction, the padlock and/or key symbol(s) appear(s).
    The address http://boutique.obut.com becomes https://secure.ogone.com  (“s” means secure).


    The information is encrypted and protected before being transferred via the Internet. No one can spy on your information and no one can interfere with the communications.
    Therefore you can give your bank card No. on http://boutique.obut.com without any danger. No customer’s bank card No. is ever kept by Obut.

    Once your payment is validated, Ogone sends you an acknowledgment of receipt of your transaction.

     

    So you are instantly reassured!


  • Q :
    What means of payment are accepted?
    R :

    The means of payment will be proposed to you when you have finished filling your shopping basket. You will be able to choose from the following means of payment:


    • - Bank card (Visa, MasterCard, Cartes bleues...)
    • - PayPal, the recognized online bank payment system.

     

    Obut pays special attention to the various measures taken against fraud that endangers consumers and undermines their trust in e-commerce (on-line shopping).

     

    This system was invented to avoid fraudulent payments by bank card without the real physical presence of the card (for example, using stolen card numbers).

    After entering your bank card’s No., expiry date and cryptogram No., you will be redirected to your bank’s website, which will ask you for additional information that you alone should know, proving that you are the card’s owner.

     

    If an order does not have all the guarantees that are required for making a compliant, secure payment, we may possibly cancel it.

  • Q :
    I can’t finalise my payment. Why not?
    R :

    For some years, Obut has adopted the 3D Secure system.

     

    This system was invented to avoid fraudulent payments by bank card without the real physical presence of the card (for example, using stolen card numbers).

     

    After entering your bank card’s No., expiry date and cryptogram No., you will be redirected to your bank’s website, which will ask you for additional information that you alone should know, proving that you are the card’s owner.

     

    Each bank is free to choose its means of authentication.

    The possible means of authentication include the following:

    • - a system using a key card (or paper sheet) that your bank has sent you (from which you have to enter a number that is placed, for example, in column 5, line 3).
    • - an electronic box system (you enter a code that is displayed by an electronic box).
    • - your date of birth.
    • - a code sent by SMS text message
    • - and several other means...

     

    Note: If you take too much time to enter this information, you may be disconnected automatically as a security measure, and the transaction will then be cancelled; the same thing will happen if you fail after several attempts.

     

    If there is a problem on your bank’s website, we advise you to contact its customer service.

    Once the information has been provided, you will return to obut.com which will confirm the payment.

  • Q :
    Can I pay in several instalments?
    R :

    • Since the shipping time is extremely fast, payment must be made on placing the order, especially for the purchase of an engraved set.

     

    • Your payment is received immediately, with all the various possibilities provided by the Ogone secure payment platform: bank cards, PayPal, etc.

     

    • Your order is booked instantly after validation of your shopping basket.

  • Q :
    How can I estimate my order according to my country of delivery and my number of articles?
    R :

    Our on-line shop obut.com is designed so that, without risk and without any commitment by you, without even having to create an account, you can:

     

    • simulate orders, in the currency of your choice, in Swiss Francs, euro, US dollars, Canadian dollars, Japanese Yen, in Swedish Krona, or in Pounds Sterling, including or not including taxes & duties, according to your choice.

     

    obtain a precise estimate of carriage costs according to:

    • the weight of the chosen articles
    • lthe country of destination
    • the chosen carrier (for normal or express delivery times)

     

     

  • Q :
    I live in a country outside the "Euro zone". How can I know the amount of my order in my country’s currency?
    R :

    Our on-line shop, obut.com, is designed so that, without risk and without any commitment by you, without even having to create an account, you can simulate orders, in the currency of your choice, in Swiss Francs, euro, US dollars, Canadian dollars, Japanese Yen, in Swedish Krona, or in Pounds Sterling, including or not including taxes & duties, according to your choice.

     

    Choose the required currency from among the six that we propose.

     

    Perform an order simulation and obtain a precise simulation of the carriage costs.

     

    The total amount of your simulation is shown in the chosen currency, with its equivalent in euro.

     

    The chosen currency is given for information only, and the final payment is always made in euro.

  • Q :
    I live outside the Union Européenne. Will the carrier deliver my package to me and ask me to pay a tax?
    R :

    The products presented in our catalogue or on the website at obut.com can be delivered anywhere in the world.

    For an order delivered in Metropolitan France and all countries of the European Union, the prices are given including all taxes & duties.

    For an order delivered outside Metropolitan France or in countries that are not members of the European Union, the price is calculated not including taxes & duties.

     

    Customs duties or other local taxes, import duties or taxes may be payable. La Boule Obut is not responsible for these duties and amounts. They must be paid by you, and you are entirely responsible for them in terms of both declarations and payments to the authorities and/or the competent organisations or bodies in the country in question.

     

    We advise you to obtain information on these aspects from your local authorities.

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